Digital transformation
From strategy to implementation and ongoing support, we partner with hospitals and surgical hubs to deliver digital transformation that improves patient care, optimises operations, and sustains long-term success.
Transformation that lasts
At Definition Health, we understand that true digital transformation is about more than technology: it is about people, processes, and long-term impact. We have unique experience in delivering personalised digital healthcare solutions that strengthen hospitals’ short-term performance while supporting sustainable long-term improvement.
Our implementation experts guide healthcare organisations through every stage of their digital journey, from pathway design and change management to staff training and ongoing optimisation. We work closely with hospital teams to understand their unique needs and goals, establish a future-proofed roadmap for digital transformation, and deliver tailored programmes that align with operational priorities and clinical standards.
We go beyond product delivery and help embed real, lasting change.
Our 5-Step implementation process
We collaborate with hospital teams to deliver a robust, adaptable and scalable digital transformation that will maximise efficiency and elevate care.
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Understanding
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Educating
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Involving
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Interacting
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Owning
Understanding unique hospital needs for tailored digital pathways
We understand that no two hospitals are the same; by utilising our previous consultancy experience we are able to work with hospitals to understand existing patient pathways, staff deployment and operations. This collaborative exercise helps to identify objectives, current blockers, vulnerabilities and opportunities to implement our solutions and achieve results.
We work closely with hospital teams to develop a bespoke set of KPIs and define a comprehensive future-proof digital pathway that aligns clearly with the current and future business objectives across the entire organisation to benefit both the hospital and patients.
Guiding hospitals through barriers to embrace digital transformation
Our product experts work closely with hospital departments to deliver a digital transformation roadmap that has the ability to overcome the cultural, technical, financial and corporate barriers associated with change.
By encouraging inter-departmental collaborations, operations can be optimised, financial savings made as well as end-users becoming engaged and passionate about digital transformation and modern healthcare. Our products offer a standardised clinical assessment based on regulatory guidelines and encourage a “safety through learning” approach to patient care.
Engaging patients and clinicians in the digital healthcare shift
The expectations of both patients and clinicians have changed dramatically as technology has evolved. Today hospitals recognise that they should be providing patients with the digital solutions they require or risk losing out to trusts who have already begun their digital transformation journey.
Our products and services ensure patients receive the right information and offer them an opportunity to become equal partners in their care.
Fostering interdepartmental collaboration for adaptive healthcare
By planning a digital road map that involves teams throughout the hospital, we can ensure that departments adapt quickly to an ever-changing healthcare landscape.
Utilising departments sometimes overlooked in digital healthcare transformation ensures you can be fully responsive to patient needs and engage employees to be forward-thinking and collaborative. Through the teams’ interactions, hospitals can monitor and manage business performance effectively and manage compliance, risk and security.
Empowering hospitals to sustain digital growth and adaptation
We have empowered numerous hospitals to overcome the cultural, technical, financial and corporate barriers associated with digital healthcare transformation. Following a successful project resulting in clinician-led change and engaged patients, we develop a bespoke handover structure to ensure continuous optimisation and monitoring.
Through scheduled follow-up meetings, we encourage users to develop and adapt throughout their roadmap with our support and continued product development.
Consultancy services
Successful digital transformation requires overcoming real-world barriers to change. From cultural resistance to operational complexity, our expert consultancy services are designed to help healthcare organisations redesign pathways, align teams, engage patients and clinicians, and deliver measurable improvements in care and efficiency.
Whether it's overcoming technical challenges, streamlining workflows, or driving patient engagement, we partner with you to deliver sustainable digital change.
Digital pathway review and redesign
Mapping current pathways, identifying vulnerabilities, and designing solutions.
Stakeholder engagement
Empowering patients and clinicians as active partners in digital transformation.
Interdepartmental collaboration
Aligning teams across specialties to drive hospital-wide long-term success.
Sustainability planning
Supporting Net Zero goals by reducing travel, paper, and energy consumption.
Continuous training and support
Our partnership doesn’t end at go-live. We provide comprehensive training, accessible resources, and structured ongoing support to ensure your teams are confident, capable, and ready to evolve with your digital transformation journey.
As part of our continuous improvement approach, we monitor adoption and performance, review progress against agreed KPIs, deliver refresher training where needed, support future configuration changes, and keep you updated with the latest product insights and enhancements.
Training & learning
- LifeBox Training Academy: Easy access to a full library of online, bite-sized training videos for self-paced learning.
- Role-specific modules: Tailored content to provide relevant training for different clinical and operational teams.
- On-site and remote training: Live training options for staff at go-live and beyond, ensuring hands-on support.
Support & guidance
- Intercom live support: Instant live chat with our product success team, available 24/7 to hospital users and patients.
- Technical Assistance: Manned live support by Definition Health, Monday to Friday, 9am–5pm.
- Sophisticated Chatbot: Provides guidance outside core hours to help with system access, troubleshooting, and common questions.
Continuous improvement
- Product announcements: Stay informed with real-time updates and new feature rollouts.
- Scheduled reviews and optimisation meetings: Regular touchpoints to assess success, optimise pathways, and identify new opportunities.
- Feedback-driven development: We actively listen to your feedback and continually evolve our platform to meet and exceed expectations
Our commitment to you
Hands-on support through every stage of your digital journey.
Accessible, responsive guidance whenever you need us.
Continuous improvement shaped by your feedback and evolving needs.
See our apps in action
For more information about Definition Health and how our personalised digital healthcare solutions can benefit your organisation, please contact us using the form below. Whether you're looking to enhance patient care, streamline operations, or stay ahead in healthcare, we're here to help. Let's discuss how our innovative apps can support your goals.